Overview: We are seeking a highly skilled Tier 2–3 IT Technician with advanced Microsoft systems expertise and deep familiarity with DoD STIGs (Security Technical Implementation Guides). This role supports complex technical environments, ensures compliance with security standards, and provides advanced troubleshooting across enterprise systems.

Key Responsibilities:

• Provide Tier 2–3 technical support for end-users, servers, networks, and enterprise applications.
• Administer, maintain, and troubleshoot Microsoft Windows Server and Windows environments.
• Implement, validate, and maintain DoD STIG compliance across systems, applications, and network devices.
• Configure and manage Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and related Microsoft infrastructure services.
• Deploy patches, updates, and security configurations following best practices and compliance requirements.
• Diagnose and resolve escalated hardware, software, networking, and security issues.
• Maintain accurate documentation of systems, configurations, procedures, and compliance records.
• Support system hardening, vulnerability remediation, and compliance audits.
• Assist in planning and executing IT infrastructure upgrades and migrations.
• Collaborate with cybersecurity and system administration teams to strengthen enterprise security posture.

Required Qualifications:

• 3–7 years of experience in an IT support or systems administration role (Tier 2–3 level).
• Advanced proficiency with Microsoft ecosystems, including: • Windows Server (2016/2019/2022) • Active Directory and GPO management • Microsoft 365 administration
• Demonstrated experience applying and maintaining STIG compliance.
• Strong troubleshooting skills across hardware, software, and network layers.
• Familiarity with vulnerability scanning tools (e.g., ACAS, Nessus) and remediation practices.
• Ability to interpret security requirements and translate them into technical implementations.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• DoD 8570/8140 certifications (e.g., Security+, CySA+, CCNA Security).
• MCSA, MCSE, or Microsoft role-based certifications.
• Experience with virtualization platforms (Hyper-V, VMware).
• Knowledge of PowerShell scripting for automation and compliance tasks.
• Experience with log analysis or SIEM platforms.

Soft Skills:

• Strong problem-solving mindset and ability to work independently.
• Highly organized with attention to detail.
• Comfortable handling high-priority escalations and complex technical challenges.
• Team-oriented, collaborative, and proactive.

CTSi is committed to pay transparency for our applicants and employees. The salary range for this position is $75,000 - $95,000. Actual compensation will be determined based on several factors permitted by law. CTSi provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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